Customer Experience Customer Service Florida Mystery Shopping 
InteractionMetrics
JULY 22, 2019
But if there is a reason to keep their surveys clear of operations data for benchmarking reasons, they would be well served to incorporate other customer experience resources. A recent study of patient complaints, 96% are related to customer service, while only 4% are about the quality of clinical care or misdiagnoses.
InteractionMetrics
JULY 22, 2019
But if there is a reason to keep their surveys clear of operations data for benchmarking reasons, they would be well served to incorporate other customer experience resources. A recent study of patient complaints, 96% are related to customer service, while only 4% are about the quality of clinical care or misdiagnoses.
Expert insights. Personalized for you.
40 
Let's personalize your content