Remove Customer Experience Remove CX Remove Kansas Remove Technology
article thumbnail

How Hallmark Business Connections “does” Customer Experience, With Rhonda Basler – CB66

Customer Bliss

A very intriguing dimension of a company we all know so well, and you’ll be intrigued to hear how customer experience is a key part of how they help companies grow. Rhonda Basler currently leads the Customer Engagement team at Hallmark Business Connections, Hallmark’s B2B subsidiary. Her goal was to build enabling technology.

article thumbnail

Surprising Find: Which US States Are The Most Gabby?

Beyond Philosophy

New research reveals other important factors affect people’s emotional perception of your experience as well: where they live. Their technology examined conversation and silence, ringtones and hold times. The implications the Marchex research reveals for your Customer experience are thought-provoking, to say the least.