Customer Experience CXM Machine Learning Unstructured Data 
Customer Think
SEPTEMBER 9, 2021
InMoment bolsters set of customer experience management (CXM) solutions with latest acquisition adding robust natural language processing (NLP), and machine learning (ML) to InMoment's XI Platform.
Sprinklr
OCTOBER 7, 2021
Competitive benchmarking can give your organization the edge to capture additional market share, increase customer retention and engagement, and provide an excellent customer experience (CX). This can slow your strategy and create missed opportunities to gain market share and grow your customer base. Paid strategy.
Sprinklr
OCTOBER 20, 2021
Or, maybe, it’s about engaging with your customers with the right message, on the right channel, at the right time? Social media is now ubiquitous to the customer experience. Streamline customer engagement. Create memorable customer experiences. Fewer silos and dead ends. Measure and optimize your strategy.
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