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Want to Improve the Patient Experience? Stop Sending Bad Surveys

InteractionMetrics

But if there is a reason to keep their surveys clear of operations data for benchmarking reasons, they would be well served to incorporate other customer experience resources. The thing about these everything else touchpoints is that they’re not ‘surveyable’. One of my friends has stage 4 breast cancer.

article thumbnail

Want to Improve the Patient Experience? Stop Sending Bad Surveys

InteractionMetrics

But if there is a reason to keep their surveys clear of operations data for benchmarking reasons, they would be well served to incorporate other customer experience resources. The thing about these everything else touchpoints is that they’re not ‘surveyable’. One of my friends has stage 4 breast cancer.