How to Improve Government-to-Citizen Engagement in 2022
Comm100
DECEMBER 15, 2021
Unfortunately, these interactions have become synonymous with poor, and even terrible, customer experience (CX). . Before we move on though, let’s start by looking at what an omnichannel platform is and how it works. . Iowa’s chatbot dates back to late 2018, and capabilities continue to be added as new needs arise.
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