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How to launch a digital customer experience transformation

Zendesk

FEBRUARY 14, 2022

This goes far beyond customer service, though that certainly plays a part in the customer experience. In this article we’ll dive into what it takes to launch a customer experience transformation and how building a customer insights and action engine can drive customer engagement, satisfaction, and revenue.

Customer Experience 52
Customer Experience Engineering Customer Feedback Customer Satisfaction 52
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How General Motors is Embedding Customer Experience, with Dave Mingle – CB013

Customer Bliss

JULY 12, 2016

In this position, he formed and chaired the organization’s Customer Experience Program Management Office, which coordinated and provided governance for customer-related activities across all of Nissan’s business functions. He extended the network to engineering and product management. It’s everything we do.”

Customer Experience 0
Customer Experience Retail Customer Journey Map Social Media 0
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