CX Leaders: You’re on the Precipice of Innovation
Execs In The Know
APRIL 23, 2021
Over the past year, employees adjusted to challenges like quarantine, illness, lack of interpersonal interaction, changes in family finances and so on. Interacting with customers – who are also adjusting to their own “new reality” – should lead to learnings and lessons. Thoughts on how to improve their situations will surface.
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