Customer Feedback, Hospitality and Invoicing

Aligning the Organization Around the Customer with Customer Rooms

CX Journey

JUNE 19, 2015

The customer room will contain details about the customer ( personas ) and the customer journey; it will include artifacts from that journey, including screenshots, pictures, relevant tools and processes that the customer uses or interacts with (e.g., invoices, order forms, contracts, letters or emails, etc.),

Invoicing

Invoicing Customer Journey Map Hospitality Hospitality

Ep 1: Inside CX by Lumoa – Linking Customer Experience with Business Outcomes

Lumoa

APRIL 14, 2021

First of all, we felt that we had built something very meaningful, learned many good ways to analyze customer feedback that we could actually also teach to other companies. Why did you then move on to found your own business together with your co-founders? Johanna: Yeah, I think it was a combination of a few things.

Customer Experience

Customer Experience CX Net Promoter Score Start-ups

Tech Customer Success

Aligning the Organization Around the Customer with Customer Rooms

Ep 1: Inside CX by Lumoa – Linking Customer Experience with Business Outcomes

Webinars

Stay Connected