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Why Customer Experience is a Marathon Full of Sprints

CX Journey

For instance, radical feedback from a mother of five to a room of C-level executives led to phenomenal product innovation at Verizon. Deep, personal research into what your customers want is often very time consuming, but if you get that right once a year [that can make a major difference]." The model ".uses

article thumbnail

Why Customer Experience is a Marathon Full of Sprints

CX Journey

For instance, radical feedback from a mother of five to a room of C-level executives led to phenomenal product innovation at Verizon. Deep, personal research into what your customers want is often very time consuming, but if you get that right once a year [that can make a major difference]." The model ".uses