Intercom, Inc.

MAY 3, 2018

Finding those problems to solve, however, becomes increasingly difficult as you scale – where the volume of feedback, and noise level of the vocal minority, compounds by the day. Rohini Pondhi , product management lead for Square’s Invoices product, knows this challenge well. At Square, I manage a product called Square Invoices.

Invoicing 195

Invoicing Engineering Start-ups Customer Feedback 195

Zendesk

FEBRUARY 27, 2021

Create proposals, quotes, contracts and invoices from leads, companies, people or deals – plus, collect legally binding electronic signatures. Userback (Support) lets your customers give you visual feedback on any web page and automatically create Zendesk tickets with annotated screenshots, videos, browser information and more.

Invoicing 90

Invoicing CRM Sentiment Analysis Omnichannel 90

Totango

JULY 8, 2021

This data can provide useful action items for your Customer Success Teams, but often after it’s too late to do anything about it. It can include: Customer Feedback: What anecdotal feedback has been collected by the extended customer team and surveys such as NPS and CSAT?

Invoicing 65

Invoicing NPS Customer Retention Start-ups 65

Lumoa

APRIL 14, 2021

First of all, we felt that we had built something very meaningful, learned many good ways to analyze customer feedback that we could actually also teach to other companies. So there is no ”one” single truth to this NPS versus revenue, or NPS versus growth, or customer satisfaction versus growth.

Customer Experience 94

Customer Experience CX Net Promoter Score Start-ups 94

SugarCRM

JUNE 20, 2019

Of course, every company is unique and has its own set of key dates and deadlines.

Invoicing 20

Invoicing CRM NPS Customer Feedback 20

Intercom

APRIL 26, 2022

Here are 5 ways e-commerce companies can improve their customer experience: Act on customer feedback. Maintain an omnichannel customer experience. Prioritize meaningful customer engagement. Act on customer feedback. Unsure where to start optimizing your customer experience strategy?

E-commerce 109

E-commerce Customer Experience Social Media Omnichannel 109