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How to Cultivate Customer Loyalty That Lasts

Aquire

Technology such as live chat facilitates contextually relevant, real time communication, leading to increased customer satisfaction. To understand exactly how satisfied your customers are, take a look at your CSAT metrics or a number of other customer service KPIs. Understand the customer journey.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Head of Customer Experience for UL EHS, Co-Founder of CX Accelerator, and CEO of Officium Labs, Nate Brown is an ICMI Top 50 Thought Leader. He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others.