Aquire

DECEMBER 16, 2021

Making customers feel valued and respected is crucial when it comes to them forming an emotional bond with your brand. Technology such as live chat facilitates contextually relevant, real time communication, leading to increased customer satisfaction. Understand the customer journey. Customer loyalty examples.

Customer Loyalty 98

Customer Loyalty Social Media Omnichannel Customer Journey Map 98

Zendesk

SEPTEMBER 27, 2022

This is an extraordinarily difficult season of travel,” Marc Casto, president of leisure brands in the Americas for Flight Centre Travel Group, told The Washington Post. But when customers are offered an option for reliable and seamless interactions with agents, flying can be a bit less of a bumpy ride. Even the U.S.

CX 52

CX Social Media Transportation Omnichannel 52

CSAT.AI

FEBRUARY 19, 2020

Bias is a part of our human experience, but there are ways to become more aware of it and create a better customer experience. For example, The Washington State Department of Social and Health Services has a course on turning the tide of unconscious bias. Omnichannel Communication.

Customer Service 52

Customer Service Omnichannel Start-ups CX 52

Callminer

AUGUST 1, 2017

Depending on the business, these factors can be customer satisfaction, new sales, lifetime value of customers, and first call resolution rate that should also be measured to have a good balance between efficiency and effectiveness in a campaign. Key components in increasing the efficiency of contact centers include…”.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Zendesk

MARCH 3, 2021

Achieving your ideal customer service results starts with clear objectives. The acronym, originally released in a 1981 article by Director of Corporate Planning for Washington Water Power Company George T. The same tactic can apply to customer service goals. Say, for example, the goal is to offer omnichannel support.

Customer Service 59

Customer Service CRM Omnichannel Social Media 59

SurveySensum

JULY 14, 2020

Lynn Hunsaker – CXPA Board, Customer Experience Leader, Trainer, Author . Lynn Hunsaker started her career as chair of a 20-country, 6-division task force designing customer satisfaction methodology as a manager in the Strategic Planning department at then-Fortune-250-ranked Sonoco Products. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132