Bill Quiseng

NOVEMBER 1, 2023

George Washington was the first President of the United States. Of course, George Washington. Because nobody can remember Number Four. Neil Armstrong was the first man to walk on the face of the moon. It was number four? Who was number four? Who was the first president of the United States? Who was Number Four? Neil Armstrong.

CX 97

CX CXM Customer Journey Map Sports 97

Bill Quiseng

MAY 31, 2023

Every week, in the month of June, I will offer each one of the Three Principles to Build Customer Loyalty. Surely, George Washington. Why only three? Because nobody can remember Number Four. Who is the first President of the United States? Who is Number Four? Who is the first person to walk on the moon? Neil Armstrong, of course.

Customer Loyalty 109

Customer Loyalty CXM Social Media CX 109

Bill Quiseng

NOVEMBER 8, 2023

Surely, George Washington. For several weeks, starting last October, I offer each one of the Rule of Three QUI Takeaways to revolutionize CX. Why only three? Because nobody can remember Number Four. Who is the first President of the United States? Who is Number Four? Who is the first person to walk on the moon? Neil Armstrong, of course.

CX 88

CX Social Media Education Customer Service 88

Aquire

DECEMBER 16, 2021

Making customers feel valued and respected is crucial when it comes to them forming an emotional bond with your brand. Technology such as live chat facilitates contextually relevant, real time communication, leading to increased customer satisfaction. Customer loyalty examples. Make it meaningful.

Customer Loyalty 98

Customer Loyalty Social Media Omnichannel Customer Journey Map 98

Zendesk

SEPTEMBER 27, 2022

This is an extraordinarily difficult season of travel,” Marc Casto, president of leisure brands in the Americas for Flight Centre Travel Group, told The Washington Post. Let your customers choose how they want to reach you—whether it’s via a mobile message, live chat, social media, email, or a phone call. Even the U.S.

CX 52

CX Social Media Transportation Omnichannel 52

Taylor Reach Group

MARCH 26, 2018

Dive into the innovation, strategies and tactics you’ll need to success in Today’s Ecommerce environment – from increasing customer satisfaction to boosting productivity and cutting costs. Smart Customer Service 2018 April 9 – 11, Washington, DC. Join us in Washington, D.C.

Contact Center 51

Contact Center Artificial Intelligence Customer Experience CEM 51

ECXO

APRIL 12, 2021

Several (especially US) universities have started offering CX certification and degree programs (like the Kellogg School of Management3, University of Richmond4 or The George Washington University School of Business5 to name a few). Journey maps can help pinpoint moments of truth and create a more enjoyable experience for customers.

Customer Experience 98

Customer Experience Net Promoter Score Customer Journey Map CX 98