Conversation Agent

JANUARY 31, 2022

Neil Postman delivered his speech, “B t and the Art of Crap-Detection” at the National Convention for the Teachers of English [NCTE], November 28, 1969, in Washington, D.C. This below is the full transcript with no additions or comments on my part.

Technology 115

Technology Technology 115

Customer Think

MAY 2, 2023

If you’re not in one of the 5 states where it operates (Washington, Idaho, Nevada, California, and Oregon), you may not be familiar with it and I’d like to introduce you. Early this morning I went to my favorite ‘big box’ supermarket, WinCo.

64

64

Customer Think

APRIL 2, 2024

The Washington, D.C.-based Price and promotion might be the key proteins of retail operations, but make no mistake, there’s a lot to be learned from what’s inside a $13 pita wrap. The fast-casual chain Cava Group offers proof.

Retail 45

Retail Customer Loyalty 45

Bill Quiseng

MAY 31, 2023

Surely, George Washington. Every week, in the month of June, I will offer each one of the Three Principles to Build Customer Loyalty. Why only three? Because nobody can remember Number Four. Who is the first President of the United States? Who is Number Four? Who is the first person to walk on the moon? Neil Armstrong, of course.

Customer Loyalty 109

Customer Loyalty CXM Social Media CX 109

NGDATA

OCTOBER 25, 2023

During a speech in Washington, D.C., The Consumer Financial Protection Bureau plans later this month to release its long-awaited rulemaking to implement Section 1033 of the Dodd-Frank Act, concerning financial data privacy, Director Rohit Chopra said today.

52

52

Customer Think

SEPTEMBER 9, 2021

In his Washington Post Magazine column, “Your Call Is Unimportant To Us,” Gene Weingarten noted that, “the delay is deliberate. The covid pandemic produced a strong move to self-service while still maintaining phone access for more complex issues. However, the results have not always been positive.

Customer Service 84

Customer Service 84

Comm100

FEBRUARY 26, 2024

School Acceptance Rate American University 40.63% Amherst College 7.00% Babson College 22.00% Barnard College 9.00% Bates College 13.70% Boston College 16.66% Bowdoin College 9.13% Brown University 5.05% Bucknell University 32.56% Carleton College 16.63% Carnegie Mellon University 11.30% Colgate University 12.34% Colorado College 11.6%

Education 70

Education Engineering 70

Uniphore

AUGUST 26, 2015

People do everything they can to multitask, including online shopping from the bathroom , reports the Washington Post. Modern life is challenging us to have a full social, family, personal and healthy life while fulfilling ourselves professionally. Read More.

133

133

Bill Quiseng

NOVEMBER 8, 2023

Surely, George Washington. For several weeks, starting last October, I offer each one of the Rule of Three QUI Takeaways to revolutionize CX. Why only three? Because nobody can remember Number Four. Who is the first President of the United States? Who is Number Four? Who is the first person to walk on the moon? Neil Armstrong, of course.

CX 88

CX Social Media Education Customer Service 88

Shep Hyken

JANUARY 19, 2022

IAD, by the way, is the airport code for Dulles Airport in the Washington, D.C., The TSA officer who inspected the contents of George’s suitcase noticed the reward and wrote, “Congratulations! George not only smiled at the surprise message on the notice, but he also saved it. Years later he shared it with me.

Transportation 116

Transportation Customer Service Customer Experience 116

ECXO

APRIL 12, 2021

Several (especially US) universities have started offering CX certification and degree programs (like the Kellogg School of Management3, University of Richmond4 or The George Washington University School of Business5 to name a few).

Customer Experience 296

Customer Experience Net Promoter Score Customer Journey Map CX 296

Aquire

DECEMBER 16, 2021

The Inn at Little Washington not only knows what it’s like to go the extra mile, they know what it’s like to go the extra 200 miles for a customer! The Inn at Little Washington were willing to go above and beyond to ensure their cusotmers’ stay was a success. The Neiman Marcus app is part of the omnichannel offering.

Customer Loyalty 98

Customer Loyalty Social Media Customer Journey Map Omnichannel 98

The Customer Service Blog

JANUARY 5, 2024

This involved unsubstantiated accusations of child abuse against prominent individuals linked to a Washington DC pizzeria. It was fake news that led to the ‘pizzagate’ scandal in 2016, for example. While last year, the brand Target was falsely accused of selling ‘satanic’ children’s clothes on social media.

Pharmaceutical 75

Pharmaceutical Social Media Technology Technology 75

Fonolo

JANUARY 22, 2020

Smart Customer Service, Washington DC. Smart Customer Service , Washington DC. Location: Washington DC, USA. SWPP Annual Conference, Nashville. Customer Experience Strategies Summit, Toronto. C3: Clarabridge Customer Connections, San Diego. Customer Contact East, Ft. Lauderdale. Elevate CX, Denver. ICMI Contact Center Expo, Ft.

Customer Service 129

Customer Service Contact Center CX Education 129

Comm100

JUNE 21, 2023

Louis 49.36% 11.33% Wellesley College 50.78% 13.24% Wesleyan University 35.91% 14.44% William & Mary 27.10% 33.5% Williams College 44.32% 8.50% Yale University 67.89% 4.57% How are colleges improving yield rates?

Education 52

Education AI Engineering 52

Customer Bliss

JUNE 20, 2018

Shawn Smith is a Chief Experience Officer at MedStar Washington Hospital Center. Shawn learned the importance of analyzing data in order to implement CX changes – a skill that came in handy for his current role as CXO at MedStar Washington Hospital Center, a large academic medical and trauma center in the DMV area.

Hospitality 57

Hospitality Hospitality Healthcare CX 57

The Squawk Point

JUNE 13, 2022

At approximately 5 pm on Monday 22nd June 2009, a Washington Metro train heading towards Shady Grove smashed into the rear of the train ahead of it. Operational Controls are Worthless if They Aren’t Maintained. The Automatic Train Control system had instructed the train to travel at full speed (55 mph).

Transportation 98

Transportation Engineering 98

Intercom, Inc.

MARCH 7, 2018

West in his book Scale points out that “most urban development and renewal – and in particular almost all newly created planned cities such as Washington, D.C., This is why planned cities such as Washington D.C., Canberra, Brasilia and Islamabad – has not been very successful”.

Transportation 208

Transportation Technology Technology Start-ups 208

Qualtrics

APRIL 19, 2019

The post Why Qualtrics – Gabriela Vallejo – Enterprise Account Executive – Washington, D.C. She recently started her career with Qualtrics and is a part of our Federal Enterprise Sales Team. appeared first on Qualtrics.

Sales 7

Sales 7

Qualtrics

SEPTEMBER 6, 2019

University of Washington. University of Washington. University of Washington. University of Washington. Fall Job & Internship Fair. General Career Fair. University of Michigan. Fall Job & Internship Fair. Fall Job & Internship Fair. 10/10/2019. Science & Engineering Fair. 10/23/2019. University of Oregon.

Engineering 40

Engineering Sales Start-ups Technology 40

Chip Bell

AUGUST 18, 2020

Washington, and the originality of Georgia O’Keeffe. Paul, now 90 years old, is still the spiritual leader of the top company on the planet for shoes in the skateboarding world. You have customers with the cleverness of Albert Einstein, the inventiveness of Booker T. They are your hidden “Alices.”

Innovation 76

Innovation CX Customer Service Customer Experience 76

Beyond Philosophy

JANUARY 10, 2018

Researchers Claudia Custodio in London and Stephan Siegal at the University in Washington in Seattle specifically studied whether this advantage also made oldest children more likely to become CEO of a small or mid-sized company.

Start-ups 151

Start-ups Customer Loyalty Customer Experience 151

InteractionMetrics

APRIL 4, 2019

April 2019: Catch customer experience speaker, Martha Brooke at 2 national conferences: Operations Summit in Columbus, OH and the Smart Customer Service track of CRM Evolution in Washington, DC.

Customer Experience 40

Customer Experience CRM Technology Technology 40

Lightico

MARCH 23, 2022

What are the advantages of becoming an MGA? Knowledge – Most MGAs have years of experience working within the insurance industry.

Retail 52

Retail Innovation Sales Customer Service 52

Beyond Philosophy

NOVEMBER 29, 0002

From the National Gallery, Washington DC. There are already 30,000 people on the waiting list for reservations at Bunyadi —and counting. The Fall of Man by Hendrik Goltzius (German, 1558 – 1617); oil on canvas, 1616. Photo by GraphicaArtis/Getty Images).

Customer Experience 113

Customer Experience CX 113

Chip Bell

APRIL 9, 2019

We do not need a sign to identify the Washington Monument, the Eifel Tower, or Big Ben. His point was to let the performance of the bank and the reputation of its people be the identifying moniker of the structure. If you are known by your works the context in which they are performed will become the label.

Entertainment 84

Entertainment Construction Customer Expectations Innovation 84

TeamSupport

FEBRUARY 11, 2021

Bloomberg BusinessWeek , CNBC, the Harvard Business Review, the New York Times, and the Washington Post. He is a senior contributor to Forbes and his expertise has been featured in Inc. Micah’s most recent book is Ignore Your Customers (and They’ll Go Away!):

B2B 85

B2B Retail Customer Service AI 85

Beyond Philosophy

MARCH 23, 2018

A Tufts University researcher named Silke Forbes thought it odd that she arrived 30 minutes early on a flight from Cleveland to Washington. I have, but I never thought much about it until I heard this NPR report. She had taken the same flight a few years before, but it had taken less time back then. What was really going on here?

Transportation 124

Transportation Customer Expectations Customer Experience 124

Doing CX Right

JULY 14, 2020

George Washington University – view course info > here. The course I completed is now offered at several reputable schools including: . Seton Hall University – view brochure > here. University of California (UCI)- view curriculum > here. University of Houston – view class details > here.

CX 52

CX Artificial Intelligence Machine Learning Social Media 52

Buyer Persona

NOVEMBER 29, 2020

The expedition lasted until their return in the fall of 1806 to Washington D.C. Gathering supplies such as compasses, camping tools, weapons, maps, and more. Including items to trade with Native Americans such as beads, knives, and mirrors. . Doing so against tremendous odds.

Finance 101

Finance Sales CRM Technology 101

Taylor Reach Group

JANUARY 21, 2019

Prior to relocating to Washington, DC, Rosetta was appointed Chief Customer Service Officer for 5th largest city in the U.S., In addition to her contact center modernization efforts, Rosetta was selected by the VA Secretary to lead the project implementation team which successfully launched the U.S.

Contact Center 70

Contact Center Artificial Intelligence Government Innovation 70

Beyond Philosophy

SEPTEMBER 22, 2015

The Airport Fast Park at the Baltimore Washington International Airport also thinks of ways to do things for Customers. In late May this year, they announced they will begin same-day delivery services for many of the Prime Customers for no additional charge. But you don’t have to be as big as Amazon to do more for your Customers.

Gaming 167

Gaming Customer Experience Customer Service CX 167

Fonolo

NOVEMBER 13, 2018

Where: Washington, DC. Now in its seventh year, Smart Customer Service shines a spotlight on the innovative ways CS technologies are shaping our lives and changing how CS professionals do business. The event focuses on helping attendees move forward, better allocate limited resources, or simply get started. When: April 29-May 1, 2019.

Customer Service 108

Customer Service Contact Center Innovation Engineering 108

Beyond Philosophy

NOVEMBER 22, 2018

One time I had a meeting in Washington D.C. However, rules don’t always work. For example, I have another rule always to book my flights on Delta because they are competitive and fly anywhere I need to go. where I was meeting one of my team, who lived in Atlanta.

Sales 148

Sales Customer Experience 148

Uplifting Service

AUGUST 10, 2022

Last year in Seattle, Washington, my mother had her 86th birthday. Raise your hand if you’ve ever. Have you ever called and the way they handled the call was not very nice? . What did you do? . Well, it happened to me. It happened to me. All of the family members flew in to be with her. I called the restaurant.

B2B 40

B2B 40

Taylor Reach Group

MARCH 26, 2018

Smart Customer Service 2018 April 9 – 11, Washington, DC. Join us in Washington, D.C. CRM Evolution 2018 – Conference and Expo April 9 – 11, Washington, DC. as we explore the many activities and opportunities that will help your company navigate a successful course in the multifaceted customer service and support world.

Contact Center 51

Contact Center Artificial Intelligence Customer Experience CEM 51

PeopleMetrics

MAY 12, 2016

I’m talking about this type of report from The Washington Post , in which servers leave grammatically inept insults like “im a plad a ” on receipts. Maybe it’s an attentional bias on my part, but I've noticed a trend of insulting restaurant workers in the news.

Customer Experience 86

Customer Experience Close the Loop Customer Feedback Customer Experience Management 86