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How George Washington University Handled a 22% Increase in Email Traffic

Help Scout

Learn how the team at George Washington University handled a 22% increase in email traffic using Help Scout. Read the full article

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Navigating cultural variances in global marketing: Insights from around the world

Adrian Swinscoe

This is a guest post by David Beasley, director at Washington Direct Mail. According to a recent research by Equinix, 72% of global businesses are looking to […] The post Navigating cultural variances in global marketing: Insights from around the world first appeared on Adrian Swinscoe.


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How a Washington school district used data to survive everything from budget cuts to a pandemic


A year ago, Vancouver Public Schools — a large school district in Washington State that serves over 23,000 students — was confronting some serious budget cuts. When the pandemic struck Washington, the district had to quickly figure out how to teach its students remotely and ensure that they all had the technology they needed to do so.

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This is our time for a CX Revolution!

Bill Quiseng

George Washington was the first President of the United States. Of course, George Washington. Because nobody can remember Number Four. Neil Armstrong was the first man to walk on the face of the moon. It was number four? Who was number four? Who was the first president of the United States? Who was Number Four? Neil Armstrong.

CX 97
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101: The Generational Guru

The DiJulius Group

He also serves on the Advisory Council for the Coalition for Career Development in Washington, DC. In this episode, John welcomes best-selling author and generational guru Mark Perna. Mark is the founder and CEO of TFS Results, a strategic consulting firm. Read Full Article.

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The Art of Crap-Detection

Conversation Agent

Neil Postman delivered his speech, “B t and the Art of Crap-Detection” at the National Convention for the Teachers of English [NCTE], November 28, 1969, in Washington, D.C. This below is the full transcript with no additions or comments on my part.

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8 Ingredients To Cava’s Growth Plan That You Can Carry Away

Customer Think

The Washington, D.C.-based Price and promotion might be the key proteins of retail operations, but make no mistake, there’s a lot to be learned from what’s inside a $13 pita wrap. The fast-casual chain Cava Group offers proof.

Retail 44