Bill Quiseng
NOVEMBER 1, 2023
Let’s be revolutionary to transform CX Into CXM, customer service to customer CARE, and customer service training to an education in customer CARE or customer CARE University. George Washington was the first President of the United States. Of course, George Washington. Neil Armstrong.
Fonolo
JANUARY 22, 2020
Wondering what customer service or contact center conference to attend in 2020? Particularly in an industry like customer support, it’s so important to be around people who are working on the same things and can understand what it’s like to be in our shoes. Chief Customer Officers USA, Atlanta. Customer Contact East, Ft.
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Bill Quiseng
MAY 31, 2023
Surely, George Washington. For starters, let me give you these simple definitions: Customer service is what you do for your customers. Customer experience or CX is how your customers feel about what you do. Who is the first President of the United States? Who is Number Four? Neil Armstrong, of course.
Bill Quiseng
NOVEMBER 8, 2023
Surely, George Washington. With the Rule of Three in mind, here is the second QUI TAKEAWAY: Customer service versus customer CARE. So shouldn’t customer service be customer care? At the same time, customer service experts have advocated that the the people in customer service are the frontlines.
Fonolo
NOVEMBER 13, 2018
Have you been searching for the best customer service conferences to attend in 2019? We’ve made the case before that conferences offer customer service professionals a host of rewards, including valuable knowledge, product exposure, and the opportunity to build new relationships. Smart Customer Service 2019.
Callminer
MAY 11, 2020
To learn more about how customer service and customer experience managers can best handle disgruntled employees, we reached out to a panel of management professionals and asked them to answer this question: “What’s the best way for customer service / experience managers to handle a disgruntled employee?”.
Bill Quiseng
JULY 28, 2014
Marriott Hotel in Washington, D.C., Marriott’s leadership mantra, ““Take care of your employees, and they’ll take care of your customers.” Each company faces the task of managing their overall customer service experience so that it’s the most positive that it can be. Recently Marriott opened the J.W.
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