Fonolo

JANUARY 22, 2020

Wondering what customer service or contact center conference to attend in 2020? Particularly in an industry like customer support, it’s so important to be around people who are working on the same things and can understand what it’s like to be in our shoes. Chief Customer Officers USA, Atlanta. Customer Contact East, Ft.

Customer Service 129

Customer Service Contact Center CX Education 129

Aquire

DECEMBER 16, 2021

And when customers trust companies, they are far more likely to do business with them again. There are many practical strategies you can implement to encourage repeat customers and increase customer lifetime value through customer loyalty. Provide great customer service. Understand the customer journey.

Customer Loyalty 98

Customer Loyalty Social Media Omnichannel Customer Journey Map 98

CSAT.AI

FEBRUARY 19, 2020

Though there are great customer service experiences, they are not considered the norm. You want to define exceptional customer experience, and make it standard at your company. One of the keys to this puzzle is service agents who can “read the room”. How to Read Your Customers. Omnichannel Communication.

Customer Service 52

Customer Service Omnichannel Start-ups CX 52

Comm100

MARCH 9, 2022

Through a combination of innovative services and new technology, you’ll learn how credit unions can improve member experience with current and future members, as well their customer service reps too. Personalize support with an omnichannel engagement platform. Speed up support with live chat. Improve agent experience.

Omnichannel 74

Omnichannel Social Media Start-ups Innovation 74

Zendesk

SEPTEMBER 27, 2022

This is an extraordinarily difficult season of travel,” Marc Casto, president of leisure brands in the Americas for Flight Centre Travel Group, told The Washington Post. But when customers are offered an option for reliable and seamless interactions with agents, flying can be a bit less of a bumpy ride. Even the U.S.

CX 52

CX Social Media Transportation Omnichannel 52

Comm100

AUGUST 23, 2018

In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples.

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40

Callminer

AUGUST 1, 2017

If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. Customer service diminishes. InsO International changed the call center and customer service arena by pioneering the world’s first hybrid call center solution. Alex Tebbs.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334