Taylor Reach Group

JANUARY 21, 2019

Prior to relocating to Washington, DC, Rosetta was appointed Chief Customer Service Officer for 5th largest city in the U.S., About the Taylor Reach Group, Inc. – Established 2003, Taylor Reach is a worldwide, leading Contact Center, Call Center, and Customer Experience consulting firm.

Contact Center 70

Contact Center Artificial Intelligence Government Innovation 70

InteractionMetrics

APRIL 4, 2019

April 2019: Catch customer experience speaker, Martha Brooke at 2 national conferences: Operations Summit in Columbus, OH and the Smart Customer Service track of CRM Evolution in Washington, DC. In addition, she’ll moderate a panel on how to improve customer service in omni channel environments.

Customer Experience 40

Customer Experience CRM Technology Technology 40

Comm100

MARCH 9, 2022

Through a combination of innovative services and new technology, you’ll learn how credit unions can improve member experience with current and future members, as well their customer service reps too. In this blog, we’ll take a look at the top strategies that credit unions can employ to improve member experience.

Omnichannel 74

Omnichannel Social Media Start-ups Innovation 74

Beyond Philosophy

SEPTEMBER 22, 2015

According to trendwatching.com, the feelings a Customer has when they are getting excellent Customer service are the same as the feelings they have when they feel love. Most excellent Customer Experiences leave Customers feeling valued and important, or, in other words, feeling the love. I couldn’t agree more.

Gaming 167

Gaming Customer Experience Customer Service CX 167

Bill Quiseng

AUGUST 10, 2015

Micah Solomon is a customer service and marketing speaker, strategist, and author of the book, High-Tech, High-Touch Customer Service. Ever since reading his book, I have been following his customer experience articles on Forbes. Micah even discusses how technology has and will change the guest experience.

Hospitality 149

Hospitality Hospitality Retail Engineering 149

MattsenKumar

SEPTEMBER 16, 2021

The professional services by MattsenKumar are appreciated throughout the market because they have set a benchmark in delivering BPO services. Not just this, to make sure the clients function efficiently, the firm uses innovation and technology in the best possible way. Washington, D.C.-based About GoodFirms.

E-commerce 52

E-commerce B2B Innovation Customer Retention 52

MattsenKumar

SEPTEMBER 16, 2021

The professional services by MattsenKumar are appreciated throughout the market because they have set a benchmark in delivering BPO services. Not just this, to make sure the clients function efficiently, the firm uses innovation and technology in the best possible way. Washington, D.C.-based About GoodFirms.

E-commerce 52

E-commerce B2B Innovation Customer Retention 52

Callminer

AUGUST 1, 2017

If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. Alex Tebbs.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Comm100

AUGUST 23, 2018

In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples.

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40

Taylor Reach Group

MARCH 26, 2018

This event is a hub of ideas, inspiration and industry connections for customer service and customer contact executives who strive to innovate the customer experience. Customer Contact East: a Frost and Sullivan Executive Exchange April 8 – 11, Marco Island, FL. Join us in Washington, D.C.

Contact Center 51

Contact Center Artificial Intelligence Customer Experience CEM 51

ECXO

APRIL 12, 2021

Service Management To begin with it is important to understand what is meant with ‘service management’. Although as a generic term is has a broader scope, in this digital age enabled by information technology running on IT systems basically means doing ITSM which is an acronym for IT Service Management.

Customer Experience 98

Customer Experience Net Promoter Score Customer Journey Map CX 98

CX Journey

MARCH 14, 2017

Specifically, the findings noted in the article state: Conversely, 43% of contact centre managers feel they don’t have the necessary budget to invest in the technology to improve experiences, whilst 48% say they are hampered by outdated technology. Everything you do is (for the) customer experience. George Washington.

CX 59

CX Innovation Technology Technology 59

Taylor Reach Group

AUGUST 29, 2017

Enriching CX through continuous Improvement and Engaging Technology. Technology, Tools & Strategies to Propel Success. Drive Marketing Returns in 2018 with Customer Insights – September 14. PACE Washington Summit – 2017 – September 17-19. PACE Washington Summit – 2017 – September 17-19.

Contact Center 48

Contact Center Customer Experience CEM Compliance 48

Taylor Reach Group

APRIL 25, 2018

And learn more about exciting new technology that’s revolutionizing customer experience. Our 21st Annual CSPN Customer Experience Conference will be held from May 14th, 15th & 16th, 2018 at the fabulous Globe and Mail Centre in the heart of Toronto. CX DC 2018 – May 31 – Washington, DC.

Contact Center 62

Contact Center Customer Experience Artificial Intelligence Government 62

Qualtrics

JANUARY 21, 2021

Of the intersection of tech products and customer service, Julie says: “That’s what the user interface for a computer is, actually. It's customer service for the computer.” Julie’s focus on serving the customer did not mean that the customer always deserved to be served. Culture becomes experience.

Gaming 26

Gaming Customer Service Customer Experience Technology 26

Intercom

JANUARY 5, 2023

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. Customer service teams are all too often drowning in angry, repetitive tickets, and yet, we don’t seem to focus enough resources on tackling the reasons behind it.

Customer Experience 69

Customer Experience CX Contact Center Start-ups 69

Zendesk

MARCH 3, 2021

But it is true that a lack of solid goal setting can do serious damage to a support team’s success—and, by proxy, your customers’ happiness. Achieving your ideal customer service results starts with clear objectives. The same tactic can apply to customer service goals. Consider these examples.

Customer Service 59

Customer Service CRM Omnichannel Social Media 59

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Zendesk

JANUARY 18, 2024

It’s empowering job seekers with upskilling opportunities to enhance their access to higher-paying jobs within the technology industry and specifically with Zendesk customers. The program includes customer service training , free Zendesk Suite donations, free curriculum materials, and access to Zendesk subject matter experts.

CX 78

CX Omnichannel Technology Technology 78

Taylor Reach Group

APRIL 9, 2018

How can we do this without investing in expensive technology, costly consultants and with no additional resource bandwidth? I should note the city in question wasn’t Washington DC. We agreed to a meaningful service standard for complaints; accepted the truth that liars don’t all live on the same block. Well, that did it.

Contact Center 88

Contact Center Gaming Sales Technology 88

Intercom, Inc.

APRIL 21, 2022

But while computing technology has evolved tremendously in the past few decades, we can’t say the same about phones. Liam Geraghty: We’ve all been there, waiting to talk to customer service, on hold – it’s a shared human experience that seems to have transcended generations of phone users.

Start-ups 118

Start-ups Gaming Technology Technology 118

Intercom

NOVEMBER 30, 2023

But while computing technology has evolved tremendously in the past few decades, we can’t say the same about phones, or at least about the way we use them in business. It’s something our customers have been asking for, and really it’s like the final piece of the puzzle that makes us a truly complete customer service platform.

Start-ups 98

Start-ups Technology Technology Gaming 98