Fonolo

JANUARY 22, 2020

Wondering what customer service or contact center conference to attend in 2020? Particularly in an industry like customer support, it’s so important to be around people who are working on the same things and can understand what it’s like to be in our shoes. Chief Customer Officers USA, Atlanta. Customer Contact East, Ft.

Customer Service 129

Customer Service Contact Center CX Education 129

Comm100

MARCH 9, 2022

Through a combination of innovative services and new technology, you’ll learn how credit unions can improve member experience with current and future members, as well their customer service reps too. Personalize support with an omnichannel engagement platform. Speed up support with live chat.

Omnichannel 76

Omnichannel Social Media Start-ups Innovation 76

Aquire

DECEMBER 16, 2021

There are many practical strategies you can implement to encourage repeat customers and increase customer lifetime value through customer loyalty. Provide great customer service. Making customers feel valued and respected is crucial when it comes to them forming an emotional bond with your brand.

Customer Loyalty 98

Customer Loyalty Social Media Omnichannel Customer Journey Map 98

Comm100

AUGUST 23, 2018

In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples.

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40

Callminer

AUGUST 1, 2017

If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. Alex Tebbs.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Zendesk

MARCH 3, 2021

But it is true that a lack of solid goal setting can do serious damage to a support team’s success—and, by proxy, your customers’ happiness. Achieving your ideal customer service results starts with clear objectives. The same tactic can apply to customer service goals. Consider these examples.

Customer Service 59

Customer Service CRM Omnichannel Social Media 59

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132