Customer Experience Management Customer Service Technology Washington 
Callminer
MAY 11, 2020
To learn more about how customer service and customer experience managers can best handle disgruntled employees, we reached out to a panel of management professionals and asked them to answer this question: “What’s the best way for customer service / experience managers to handle a disgruntled employee?”.
Bill Quiseng
NOVEMBER 1, 2023
Many CX professionals have advocated CX as strategies that explain customer journey mapping, the Peak End Rule, or innovative speed technologies among others. Let’s be revolutionary to transform CX Into CXM, customer service to customer CARE, and customer service training to an education in customer CARE or customer CARE University.
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Fonolo
JANUARY 22, 2020
Wondering what customer service or contact center conference to attend in 2020? Particularly in an industry like customer support, it’s so important to be around people who are working on the same things and can understand what it’s like to be in our shoes. Chief Customer Officers USA, Atlanta. Customer Contact East, Ft.
Taylor Reach Group
JANUARY 21, 2019
Prior to relocating to Washington, DC, Rosetta was appointed Chief Customer Service Officer for 5th largest city in the U.S., Rosetta is a highly sought-after customer experience management thought leader and speaker. Media Contact: For more information on The Taylor Reach Group, Inc.
Taylor Reach Group
MARCH 26, 2018
This event is a hub of ideas, inspiration and industry connections for customer service and customer contact executives who strive to innovate the customer experience. Customer Contact East: a Frost and Sullivan Executive Exchange April 8 – 11, Marco Island, FL. Join us in Washington, D.C.
Taylor Reach Group
APRIL 25, 2018
And learn more about exciting new technology that’s revolutionizing customer experience. Our 21st Annual CSPN Customer Experience Conference will be held from May 14th, 15th & 16th, 2018 at the fabulous Globe and Mail Centre in the heart of Toronto. Experience 2018 – May 15 – 17, Long Beach, CA.
Taylor Reach Group
AUGUST 29, 2017
Enriching CX through continuous Improvement and Engaging Technology. Technology, Tools & Strategies to Propel Success. Drive Marketing Returns in 2018 with Customer Insights – September 14. PACE Washington Summit – 2017 – September 17-19. PACE Washington Summit – 2017 – September 17-19.
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