Bill Quiseng

NOVEMBER 1, 2023

Many CX professionals have advocated CX as strategies that explain customer journey mapping, the Peak End Rule, or innovative speed technologies among others. George Washington was the first President of the United States. Of course, George Washington. QUI TAKEAWAY: Customer service is what you do for your customers.

CX 97

CX CXM Customer Journey Map Sports 97

Callminer

MAY 11, 2020

To learn more about how customer service and customer experience managers can best handle disgruntled employees, we reached out to a panel of management professionals and asked them to answer this question: “What’s the best way for customer service / experience managers to handle a disgruntled employee?”.

Customer Experience Management 273

Customer Experience Management Customer Service Customer Experience Non-Profits 273

Fonolo

JANUARY 22, 2020

Customer Experience Strategies Summit, Toronto. C3: Clarabridge Customer Connections, San Diego. Customer Contact East, Ft. Smart Customer Service, Washington DC. SQM Customer Experience Conference, Coeur d’Alene, ID. CSPN Customer & Employee Experience Conference, Toronto.

Customer Service 129

Customer Service Contact Center CX Education 129

Taylor Reach Group

JANUARY 21, 2019

Prior to relocating to Washington, DC, Rosetta was appointed Chief Customer Service Officer for 5th largest city in the U.S., Rosetta is a highly sought-after customer experience management thought leader and speaker.

Contact Center 70

Contact Center Artificial Intelligence Government Innovation 70

Taylor Reach Group

MARCH 26, 2018

Smart Customer Service 2018 April 9 – 11, Washington, DC. Join us in Washington, D.C. as we explore the many activities and opportunities that will help your company navigate a successful course in the multifaceted customer service and support world. CRM Evolution 2018 – Conference and Expo April 9 – 11, Washington, DC.

Contact Center 51

Contact Center Artificial Intelligence Customer Experience CEM 51

Taylor Reach Group

APRIL 25, 2018

And learn more about exciting new technology that’s revolutionizing customer experience. Market leaders will be sharing their experiences and insights on customer retention strategies and trends. Experience 2018 – May 15 – 17, Long Beach, CA. CX DC 2018 – May 31 – Washington, DC.

Contact Center 62

Contact Center Customer Experience Artificial Intelligence Government 62

Taylor Reach Group

AUGUST 29, 2017

Enriching CX through continuous Improvement and Engaging Technology. Technology, Tools & Strategies to Propel Success. Drive Marketing Returns in 2018 with Customer Insights – September 14. PACE Washington Summit – 2017 – September 17-19. Customer Response Summit (CRS) – Chicago – Execs in the Know – September 19-21.

Contact Center 48

Contact Center Customer Experience CEM Compliance 48