Bill Quiseng
NOVEMBER 1, 2023
Many CX professionals have advocated CX as strategies that explain customer journey mapping, the Peak End Rule, or innovative speed technologies among others. And they’ve done it so often for so long that “CX” has been the traditional term for many business leaders. But no more.This is our time for a CX Revolution!
Bill Quiseng
NOVEMBER 8, 2023
For several weeks, starting last October, I offer each one of the Rule of Three QUI Takeaways to revolutionize CX. Surely, George Washington. With the Rule of Three in mind, here is the second QUI TAKEAWAY: Customer service versus customer CARE. So shouldn’t customer service be customer care?
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Fonolo
JANUARY 22, 2020
Wondering what customer service or contact center conference to attend in 2020? Particularly in an industry like customer support, it’s so important to be around people who are working on the same things and can understand what it’s like to be in our shoes. Chief Customer Officers USA, Atlanta. Modern CX, Las Vegas.
Bill Quiseng
MAY 31, 2023
Surely, George Washington. For starters, let me give you these simple definitions: Customer service is what you do for your customers. Customer experience or CX is how your customers feel about what you do. NEXT WEEK: Be the Customer. Who is Number Four? Neil Armstrong, of course.
Fonolo
NOVEMBER 13, 2018
Have you been searching for the best customer service conferences to attend in 2019? We’ve made the case before that conferences offer customer service professionals a host of rewards, including valuable knowledge, product exposure, and the opportunity to build new relationships. Smart Customer Service 2019.
Zendesk
SEPTEMBER 27, 2022
This is an extraordinarily difficult season of travel,” Marc Casto, president of leisure brands in the Americas for Flight Centre Travel Group, told The Washington Post. But when customers are offered an option for reliable and seamless interactions with agents, flying can be a bit less of a bumpy ride. Even the U.S.
Customer Bliss
JUNE 20, 2018
Shawn Smith is a Chief Experience Officer at MedStar Washington Hospital Center. Here, he learned to improve customer care (improving valet functions, front desk experience, etc.) CX #CustExp Click To Tweet. What happens when one moves from hospitality to healthcare? Don’t just score chase! About Shawn Smith.
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