Bill Quiseng
NOVEMBER 1, 2023
Let’s be revolutionary to transform CX Into CXM, customer service to customer CARE, and customer service training to an education in customer CARE or customer CARE University. George Washington was the first President of the United States. Of course, George Washington. Neil Armstrong.
Bill Quiseng
AUGUST 10, 2015
Micah Solomon is a customer service and marketing speaker, strategist, and author of the book, High-Tech, High-Touch Customer Service. Ever since reading his book, I have been following his customer experience articles on Forbes. Filed under: Customer Service.
Customer Bliss
JUNE 20, 2018
Shawn Smith is a Chief Experience Officer at MedStar Washington Hospital Center. Here, he learned to improve customer care (improving valet functions, front desk experience, etc.) What happens when one moves from hospitality to healthcare? while also complying with standard healthcare operations and regulations.
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