Bill Quiseng
AUGUST 10, 2015
So when he recently published an ebook entitled Culture Of Yes: Practices And Principles Of Great Hospitality , I was all over it. While I was quoted in the first chapter, I bought the Kindle version for the invaluable insight shared by some real hospitality heavyweights.
Customer Bliss
JUNE 20, 2018
What happens when one moves from hospitality to healthcare? Shawn Smith is a Chief Experience Officer at MedStar Washington Hospital Center. With a background in hospitality, working in casinos, I chat with Shawn about his transition from hospitality to healthcare. Expand the Horizon of Helping People.
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Customer Bliss
MARCH 18, 2020
In service industries where people have to show up, such as healthcare, retail and hospitality, delivering peace of mind that you are elevating care for their physical well-being is the highest message of “we care.” Know and address their fear of being out there in the world, exposed to potential harm. Brainstorm with them about solutions.
Qualtrics
APRIL 28, 2020
She is currently fulfilling her duty as a Captain in the Navy Reserves , working on a unit to care for the sick at a hospital in NYC. Another colleague’s mom is a housekeeper at a hospital and she’s right in the thick of things, putting the well-being of patients ahead of her own. However, she is not at home with her family.
Customer Bliss
MARCH 18, 2020
In service industries where people have to show up, such as healthcare, retail and hospitality, delivering peace of mind that you are elevating care for their physical well-being is the highest message of “we care.” Know and address their fear of being out there in the world, exposed to potential harm. Brainstorm with them about solutions.
Customer Bliss
FEBRUARY 1, 2019
Quite a few of the CX leaders I’ve spoken to on the podcast have shared that previous experiences in sales, retail, and hospitality helped create a foundation for the skills required to be a successful CX champion in their organization. So, I hope you enjoy this episode, as Rhiannon and I chat about planning the visitor experience. .
Zendesk
SEPTEMBER 27, 2022
This is an extraordinarily difficult season of travel,” Marc Casto, president of leisure brands in the Americas for Flight Centre Travel Group, told The Washington Post. Some even called the summer 2022 travel season “Hell.”. Even the U.S. government says that things need to change.
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