Zendesk

SEPTEMBER 27, 2022

This is an extraordinarily difficult season of travel,” Marc Casto, president of leisure brands in the Americas for Flight Centre Travel Group, told The Washington Post. Create better CX with omnichannel service. Omnichannel CX is a strategy that creates connected and consistent customer interactions across channels.

CX 52

CX Social Media Transportation Omnichannel 52

Comm100

AUGUST 23, 2018

Multichannel” and “omnichannel” have been buzzwords for years now. Omnichannel isn’t actually about channels, it’s about your customers,” Krajewski says. “In In 2018, industry leaders have turned to mobile as a means of establishing an effective omnichannel outreach in customer service and in marketing. Who is doing this right?

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40

SurveySensum

JULY 14, 2020

Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional. She is also a Keynote Speaker, Coach, Podcaster, Blogger, Forbes Contributor, Host of “Women Leaders Making A Difference” community, and founding CX Board Member and Advisor at George Washington & Seton Hall University.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Qualtrics

NOVEMBER 10, 2021

Moving beyond mail-based feedback with omnichannel distribution and methodology to collect real-time feedback based on patients’ preferences, wherever they are in their healthcare journey. Putting insights into action by highlighting key focus areas to improve patient outcomes and satisfaction, prioritized by size of estimated impact.

Healthcare 26

Healthcare Compliance NPS Hospitality 26