Customer Journey Map Structured Data Touchpoint Voice of the Customer 
Lumoa
FEBRUARY 9, 2023
Customer-Centricity Customer centricity refers to customer-oriented culture in the company. The essentials include the shared targets, shared understanding, and the voice of the customer program implemented across the organization. No doubt you want to make every customer experience as great as possible.
Lumoa
MARCH 20, 2018
Actionability is also, as we believe, one of the essential aspects of customer experience management. Customer Centricity Customer centricity refers to customer-oriented culture in the company. The journey includes all the touch points and engagements that an individual has with a brand.
Lumoa
MARCH 20, 2018
Actionability is also, as we believe, one of the essential aspects of customer experience management. Customer Centricity Customer centricity refers to customer-oriented culture in the company. The journey includes all the touch points and engagements that an individual has with a brand.
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