Lumoa

FEBRUARY 16, 2023

This can include analyzing customer reviews and surveys, understanding what customers are saying about the brand online, and taking steps to address any issues that may be affecting your reputation. By doing this, businesses can ensure that their brand is well-regarded by customers and potential customers alike.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

Lumoa

FEBRUARY 9, 2023

It encompasses activities such as customer retention, customer loyalty programs, customer feedback surveys, customer reviews and ratings, customer panel discussion groups, customer support services, and more. This helps to ensure customer satisfaction and builds long-term customer loyalty.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Zendesk

FEBRUARY 10, 2022

Why is customer experience optimization important? Great customer experiences turn one-timers into repeat buyers and promote customer loyalty. According to our Customer Experience Trends Report , half of consumers say that CX is more important to them now than it was a year ago.

Customer Experience 98

Customer Experience Unstructured Data Customer Journey Map Net Promoter Score 98