Zendesk

FEBRUARY 10, 2022

Why is customer experience optimization important? Great customer experiences turn one-timers into repeat buyers and promote customer loyalty. According to our Customer Experience Trends Report , half of consumers say that CX is more important to them now than it was a year ago.

Customer Experience 98

Customer Experience Unstructured Data Customer Journey Map Net Promoter Score 98

Lumoa

FEBRUARY 16, 2023

Thanks to the Internet, customer feedback has never been so accessible. Learning what your customers think about your products or services isn’t difficult. Customer experience templates, customer survey templates, or customer satisfaction survey templates allow you to make informed decisions on improving the customer journey.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

SurveySensum

MARCH 3, 2022

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences. . Excellent customer support. Verint ForeSEE. Conclusion.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

Steven Van Belleghem

MAY 19, 2020

The biggest result is the higher customer satisfaction. After 7 weeks of complete remote working, 100% of our contact center colleagues – we call them Customer Loyalty Members – now work from home. At the basic level, we plan to achieve efficiency through the automation of simple tasks that handle structured data.

Contact Center 52

Contact Center Start-ups E-commerce Innovation 52