Connecting CX and EX to Deliver An Effective Hybrid Contact Center Workforce
Execs In The Know
DECEMBER 6, 2021
Additionally, identify common or key topics of interest across the two sets of feedback (from employees and customers) and incorporate this intelligence within your analytics. #2: Understand what the most impactful irritants are for customers and employees and fix those first. 2: Uncover Key Irritants. Interested in learning more?
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