Connecting CX and EX to Deliver An Effective Hybrid Contact Center Workforce
Execs In The Know
DECEMBER 6, 2021
Meanwhile, customers continue to voice their preferences after being forced through a self-service funnel during much of the pandemic. They prize greater self-service options, proactive issue resolution, personalized service, and are actively engaging with newer technologies like chat, video, and social media.
52 
Let's personalize your content