ECXO

MAY 11, 2023

.’ And being able to organise around your customers pays. Research by McKinsey discovered that companies that get organised and manage CX can realise a 20% improvement in customer satisfaction, a 15% hike in sales conversion, a 30% reduction in the cost to serve and a 30% increase in employee engagement.

Customer Journey Map 52

Customer Journey Map CX Transformation CX Education 52

Customer Bliss

DECEMBER 12, 2017

By understanding the CEO’s appetite for speed and investment, you can take this momentous #CX transformation and break it down into smaller tasks and projects with people who have passion and advocate for its success. Ms Lau is a member of Manulife’s senior management team in Hong Kong. Click To Tweet. About Isabella Lau.

CX Transformation 0

CX Transformation Customer Experience Data Mining NPS 0

SurveySensum

JULY 14, 2020

He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. Shane Goldberg has 20 of experience across customer experience, business improvement, sales operations, and product management.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132