ECXO

MAY 11, 2023

Develop customer-focused products, processes and procedures – develop products, processes and procedures that are designed from the customer back to deliver superior experiences. Train and empower employees – provide training and resources that enable employees to deliver your brand of CX as your business matures.

Customer Journey Map 52

Customer Journey Map CX Transformation CX Education 52

Customer Bliss

OCTOBER 17, 2017

We also discuss the usefulness of automation around various technologies to free up time for more value-add tasks. Some other major themes: Engaging employees as you also engage customers. Unifying customer relationship management team. Simplifying your processes instead of heaping more and more on. Launch trials.

Net Promoter Score 23

Net Promoter Score Customer Experience NPS CX 23

SurveySensum

JULY 14, 2020

He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. Salman Sharif – FCXP (CX-II), CX Advisor, and EMEA at Forrester. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132