Lessons from the Pandemic to Improve Your Customer Experience Now
Bill Quiseng
APRIL 25, 2021
QUI Customer Experience Strategies from the Pandemic. Define who is the CX Champion and the key players on the CX team. Pre-COVID, the CX team may have been directed by the marketing leader. Now is the time to ask yourself who should champion customer experience improvement. Allocate resources. Involve everyone.
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