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Lessons from the Pandemic to Improve Your Customer Experience Now

Bill Quiseng

APRIL 25, 2021

Identify the experts who deliver an exceptional customer experience. Mystery shop your competitors in person and online. Google the Top Ten Best list, not only in your industry but also in the business category where your customers buy products or services. Allocate resources. Review each budget line item.

Mystery Shopping 190
Mystery Shopping Customer Experience Hospitality Hospitality 190
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

After holding multiple global leadership roles within the top Customer Research organizations, Nick Lygo-Baker founded Paradigm CX Ltd. in 2018 where his passion for delivering CX strategies for organizations was seeded in Mystery Shopping and Customer Satisfaction research.

Customer Experience 132
Customer Experience CX E-commerce Social Media 132
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