Totango

MAY 6, 2022

Then we’ll lay out some steps you can take to improve customer health scores. What Is Customer Health Score? Customer health score is a customer satisfaction key performance indicator (KPI) designed to determine whether your customer relationship is “healthy” or “at-risk.”

Invoicing 117

Invoicing Customer Journey Map Customer Relationship Customer Satisfaction 117

ClientSuccess

FEBRUARY 8, 2023

So, to break through the fray and give you a place to start, Client Success has created THE list of the most valuable customer success metrics. Of course, no physical trophies will be handed out, but we hope this list will help you as you strive for greater customer satisfaction, retention, and growth.

Net Promoter Score 75

Net Promoter Score Invoicing NPS B2B 75

C3Centricity

AUGUST 2, 2021

In addition to using NPS, we also like to use other diagnostic questions to see how we can improve. If customer is willing to discuss the competition, the insight will be valuable in how you compare to the competition as well as the best of class vendor. The Customer Loyalty Wheel ™. Be easy to do business with.

Invoicing 71

Invoicing Gaming Customer Relationship Management NPS 71