Remove Customer Relationship Remove Customer Survey Remove Key Driver Analysis Remove Non-Profits
article thumbnail

2020 Customer Experience: 20 Wishes

ClearAction

Customer experience is customers’ realities compared to their expectations. 2) Update Your Customer Experience Management Definition. Customer experience management (CXM) was developed in recent decades to increase customer lifetime value. As you remove hassles you’ll build customer trust.

CXM 120
article thumbnail

2020s Customer Value: 20 Wishes

ClearAction

Customer experience is customers’ realities compared to their expectations. 2) Update Your Customer Experience Management Definition. Customer experience management (CXM) was developed in recent decades to increase customer lifetime value. As you remove hassles you’ll build customer trust.

CXM 90