Ep 1: Inside CX by Lumoa – Linking Customer Experience with Business Outcomes
Lumoa
APRIL 14, 2021
So if you want sort of universal truth, saying that when any company increases their cx metric, for instance, net promoter score, or customer satisfaction, by this much, their revenue will increase this much, you will not find it. The reality is that the importance of customer experience always depends on your industry.
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