Winning the #CX Dating Game
CX Journey
FEBRUARY 12, 2015
Despite your best efforts, sometimes customers spend less. In both cases, you find that NPS/satisfaction doesn''t strongly correlate with revenue or SOW increases, as hoped. Of these competitors, who gets the largest portion of each customer’s spend? we need to know how to win The CX Dating Game. Other times they defect.
Let's personalize your content