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Remove Customer Retention Remove ML Remove VOC Related Topics
Data Mining CXM Text Analytics Customer Survey Actionable Insights Customer Loyalty AI Machine Learning Voice of the Customer Omnichannel More Related Topics >
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CX Automation: How to Deliver Seamless Customer Experiences with Efficiency

SurveySensum

NOVEMBER 8, 2023

Personalized product recommendations : By analyzing customers’ purchase history, AI can show product recommendations that might be an exact match for the client’s needs. This saves the customer time to browse through various categories of products. Then, the responses they deliver are quite helpful.

CX 52
CX Customer Experience Artificial Intelligence NPS 52
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Customer Service is a Value Center (NOT a Cost/Profit Center!)

ClearAction

JULY 11, 2023

It collects an abundance of customer insights that are more valuable than the VoC you pay so much for! This increases trust and customer-centricity from customers’ viewpoint. Your AI/ML/big data is grossly incomplete without mining Customer Service calls.

Customer Service 48
Customer Service Data Mining Non-Profits CXM 48
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