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20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)

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SEPTEMBER 5, 2017

Angela Megasko is CEO and President of Market Viewpoint, LLC , a market research firm specializing in mystery shopping. As the “Jane Bond” of the mystery shopping world, Angela helps clients ‘see their business through their customers’ eyes.’. These can run the business easily upwards of $30 an hour. AngelaMegasko.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Ian Golding – Customer Experience Consultant, Speaker, Author, Blogger. Lynn Hunsaker – CXPA Board, Customer Experience Leader, Trainer, Author

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Customer Experience CX E-commerce Social Media 132
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