ClientSuccess

FEBRUARY 8, 2023

So, to break through the fray and give you a place to start, Client Success has created THE list of the most valuable customer success metrics. Of course, no physical trophies will be handed out, but we hope this list will help you as you strive for greater customer satisfaction, retention, and growth.

Net Promoter Score 75

Net Promoter Score Invoicing NPS B2B 75

ClientSuccess

MAY 8, 2019

; 3) ensure the team knows they aren’t judged by the status but rather the status is critical for driving insights across the business; and 4) actively leverage the Pulse insights to drive action and customer experience improvements across the business. Net Promoter Score (NPS)*. Late Invoice Payments.

Invoicing 59

Invoicing Net Promoter Score NPS Touchpoint 59

Lumoa

APRIL 14, 2021

But then I was also a part of the program/team that started, at Nokia, this sort of continuous feedback gathering, Net Promoter Score measurement there. The reality is that the importance of customer experience always depends on your industry. And that was obviously, many, many years ago.

Customer Experience 94

Customer Experience CX Net Promoter Score Start-ups 94

Taylor Reach Group

JANUARY 11, 2018

If the client does anything such as a new website, new invoice design, or new product introduction where it can reasonably be assumed will increase call length, is similarly exempted from the governing KPI’s. Similarly, CCO initiatives to capture CSAT (via post-call surveys), NPS or FCR, tend to fall under a limited risk/reward model.

Contact Center 60

Contact Center Net Promoter Score NPS Invoicing 60