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What is customer experience (CX)?

Intercom

A customer service experience is a subcategory of customer experience that refers to the interactions customers have with sales, service, and support teams and resources. . Many customers today, especially digital-first customers, shy away from traditional telephone support.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Shane Goldberg has 20 of experience across customer experience, business improvement, sales operations, and product management. James has worked with both start-ups & top S&P 500 organizations, including co-founding a successful iGaming business that was successfully exited through sale to a U.K. Website : [link].