Execs In The Know

MARCH 14, 2022

Digital transformation has been an ongoing subject for over 30 years. But in the last few years, this transformation has become much more focused on specific aspects of the business. These main areas include technology integrations, operational efficiencies, workforce optimizations and customer experience.

CX Transformation 122

CX Transformation CX Contact Center Start-ups 122

Customer Bliss

APRIL 12, 2019

Monica Whiting , Vice President of Customer Experience at TECO energy , shares tactics and plans to help you strategize short-term and long-term goals for CX, regardless of your industry. TECO is a utility company that provides electric and natural gas services in Tampa, Florida, and gas services across the state of Florida.

Customer Experience 64

Customer Experience CX Transformation Non-Profits CX 64

Execs In The Know

MAY 6, 2022

There are very few providers in the market today that can offer a workforce model that blends the power of global gig experts, in-house full-time associates, and CX transformation technology to offer flexible, scalable, and on-demand CX services.

Contact Center 98

Contact Center CX Transformation Compliance NPS 98

Execs In The Know

MARCH 25, 2022

There are very few providers in the market today that can offer a workforce model that blends the power of global gig experts, in-house full-time associates and CX transformation technology to offer flexible, scalable and on-demand CX services.

CX 52

CX Contact Center CX Transformation Customer Satisfaction 52