SurveySensum

JULY 12, 2023

With customer feedback retail surveys. Customers go through various interactions during their shopping journey. By gathering customer feedback at these touchpoints, you can identify areas for improvement and tailor your strategies to better meet their expectations. Not Being Clear Enough Too Many Or Too Little Questions?

Double-Barreled Question 52

Double-Barreled Question Retail Customer Feedback Net Promoter Score 52

SurveySensum

JULY 12, 2023

With customer feedback retail surveys. Customers go through various interactions during their shopping journey. By gathering customer feedback at these touchpoints, you can identify areas for improvement and tailor your strategies to better meet their expectations. Not Being Clear Enough Too Many Or Too Little Questions?

Double-Barreled Question 52

Double-Barreled Question Retail Customer Feedback Net Promoter Score 52

InteractionMetrics

SEPTEMBER 17, 2019

It doesn’t matter that I find my rep rude, I’ll give him a top score to stay on his good side and get the best pricing. But is the point of the survey for customers to get good pricing? Or is it for the company to measure the quality of their customer service? assumes the customer was somewhat satisfied.

Double-Barreled Question 45

Double-Barreled Question Mystery Shopper Net Promoter Score Customer Survey 45

InteractionMetrics

SEPTEMBER 17, 2019

It doesn’t matter that I find my rep rude, I’ll give him a top score to stay on his good side and get the best pricing. But is the point of the survey for customers to get good pricing? Or is it for the company to measure the quality of their customer service? assumes the customer was somewhat satisfied.

Double-Barreled Question 40

Double-Barreled Question Mystery Shopper Net Promoter Score Customer Survey 40