Customer Service NPS Pharmaceutical Text Analytics 
CX Journey
MARCH 13, 2019
A group of CX practitioners based in Australia and New Zealand said the three critical make or break moments in their customer journeys are: Finding answers to basic questions quickly Resolving customer service Receiving relevant and personalised offers and recommendations And the areas in most need of improvement? The model ".uses
CX Journey
MARCH 13, 2019
A group of CX practitioners based in Australia and New Zealand said the three critical make or break moments in their customer journeys are: Finding answers to basic questions quickly Resolving customer service Receiving relevant and personalised offers and recommendations And the areas in most need of improvement? The model ".uses
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