Wootric’s Deepa Subramanian on measuring the voice of the customer
Intercom, Inc.
MAY 22, 2019
Deepa joined me for a chat about everything from ways to prioritize customer experience to going all-in on machine learning. The customer defines the problem, but it’s on you to do root-cause analysis and solve the problem with your technology. What’s keeping companies from prioritizing customer experience?
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