Lumoa

AUGUST 8, 2023

This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today. Before, they tracked NPS without taking any significant action.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

Lumoa

JUNE 28, 2018

Chapter 1: Everyone and everything is customer experience. Customer-centricity is one of the core values of HubSpot. Customer experience touches every aspect of company’s work including the back-office functions: HR, legal and finance. "At The NPS is also what the whole company aims to improve all the time.

NPS 64

NPS Net Promoter Score Touchpoint Customer Feedback 64

Qualtrics

FEBRUARY 26, 2019

We also conduct an annual customer survey across that entire Worldwide Network, supported by both the partners and a few corporate teams. I will say though, on the voice of the customer and the customer research side, there’s not a business unit in Dun & Bradstreet that we don’t work with. I love that.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37