Contact Center Trends 2021: The CX Watershed
Fonolo
NOVEMBER 17, 2020
After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. Bill Quiseng CX Expert, Speaker & Consultant. Shep Hyken , CS & CX Expert, Keynote Speaker, and NYT Bestselling Author at hyken.com. “The obvious statement here is that WFH is here to stay.
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