SugarCRM

MARCH 17, 2022

Top industry experts consider CX transformation projects the primary fuel that drives business growth in the last 12 months. Here at Sugar, we do everything with our customers in mind, and we proudly announce we’ve started 2022 on the big track, being rewarded four times as one of the best innovators that the industry has to offer.

CRM 52

CRM Artificial Intelligence Machine Learning Innovation 52

Lumoa

JANUARY 9, 2018

CX transformation is no longer a nice-to-have, it's a necessity” – concludes Forrester , one of the most influential research and advisory firms in the world. There is no doubt that across most industries, the end-to-end CX has improved over the last twenty years. Customers want unique, special and innovative.

CX 141

CX Customer Experience Artificial Intelligence Omnichannel 141

Lumoa

OCTOBER 31, 2018

Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX There is no doubt that across most industries, the end-to-end CX has improved over the last twenty years.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

Execs In The Know

APRIL 22, 2024

And now that we’re seeing some of the most pronounced improvements in CX in decades, consumers will expect it. Innovating with Intent In this new era, transformation is no longer about overhauling systems in monumental, infrequent leaps; it’s about innovating with intent and agility.

Artificial Intelligence 98

Artificial Intelligence Machine Learning Innovation CX 98

SurveySensum

JULY 14, 2020

He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132