CX CXM Hospitality New York 
Customer Bliss
JULY 6, 2018
“An actionable, smart, and fun book everyone in hospitality should read. During my book tour, I’ve chatted with numerous experts in the customer experience and service industry, including New York Times best-selling author and founder of the marketing strategy firm Convince & Convert , Jay Baer.
SurveySensum
JULY 14, 2020
With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams.
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