S@*#!$%: The One Word to Scrub from Your Email Subject Lines for Surveys
InteractionMetrics
NOVEMBER 3, 2023
Since AI has automated so much of CX, that may be true. With one question, the Net Promoter Score made customer satisfaction surveying easier than ever. Although there is no way to measure the exact number of customer satisfaction surveys sent each year, The New York Times now estimates it is in the tens of millions.
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